Make sure that your phone is within 30 feet of your device.For instructions, see the Google (Android) help article. Confirm that Background App Refresh is turned on for the Fitbit app.Allow Location Access is set to All the Time and Location.Confirm that the Fitbit app can use your location:.To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.To change the GPS mode, see How do I manage the GPS settings on my Fitbit device? (Charge 4 and Charge 5) If your tracker doesn’t connect to GPS satellites, you can end the exercise, change the GPS mode to Phone GPS, and start the exercise again.If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites. Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes.Wait until GPS is connected to start the exercise.Make sure your device doesn't touch your wrist bone.For more information, see How do I wear my Fitbit device? Follow the recommendations for wearing your device for exercise.If your device can’t connect to GPS satellites, or if gaps appear in the map of your route, try these tips: For more information, see How do I turn on GPS for an exercise on my Fitbit device? Note that only exercises where you cover physical distance use GPS. Check that GPS is turned on for the exercise.For instructions, see the Apple help article or the Google (Android) help article. Make sure the location permission for the Fitbit app on your phone is always allowed. Sync your device regularly with the Fitbit app (at least once every 24 hours) to reduce the time it takes for the built-in GPS sensors to connect to GPS satellites.To make sure the GPS connection is stable, you can wait up to 30 seconds after you see 'Connected' on your device's screen to tap the play icon and begin moving. Go outside then connect to GPS and start your exercise.Charge your device to at least 80%, as built-in GPS can cause the battery to drain more quickly.

Fitbit connect to mapmyrun